FAQs

At Refled, we're committed to empowering you with safe, effective unisex skincare and hair solutions. Below, we've compiled answers to the most common questions based on expert insights, customer feedback, and best practices in at-home micro-needling. If your question isn't covered, contact us for personalized guidance.

 

How can I contact Refled store?

You can email us at info@refled.com where our customer service team will be happy to assist you with whatever you need.

Product Usage & Getting Started

What is the Bio Needle Derma Stamp, and how does it work?

The Bio Needle Derma Stamp is our hero micro-needling tool, featuring adjustable titanium needles that create controlled micro-channels in the skin (or scalp/beard area). This stimulates natural collagen production, enhances product absorption, and promotes skin rejuvenation, scar reduction, and hair/beard regrowth by boosting blood flow to follicles. It's ideal for targeted treatments on small areas like acne scars, fine lines, or patchy growth—safer and more precise than traditional rollers.

How do I use the Bio Needle Derma Stamp at home?

1. Cleanse your skin/scalp with a gentle, non-irritating cleanser.
2. Sanitize the stamp with our 70% Isopropyl Alcohol Solution.
3. Apply a hydrating serum (like our hyaluronic acid formula) for lubrication.
4. Gently stamp in sections (face: 10-15 passes per area; scalp/beard: light vertical presses) using even pressure—avoid dragging.
5. Follow with a soothing serum or mask. Start with shorter needles (0.25-0.5mm) for beginners. Always refer to the included guide for detailed steps.

Can the Derma Stamp be used for hair and beard regrowth?

Yes! When applied to the scalp or beard area with 0.5-1.0mm needles, it enhances circulation and nutrient delivery to follicles, complementing our beard oils and growth serums. Use 1-2 times weekly, followed by a nourishing oil, for visible thickening over 4-6 weeks. Consult a dermatologist for severe hair loss.

What's the difference between a Derma Stamp and a Derma Roller?

Our Derma Stamp offers superior precision for spot treatments (e.g., scars or beard patches) with vertical stamping action, minimizing tearing and irritation. Rollers are better for broad areas but can be less hygienic. Both are effective, but the stamp is gentler for at-home unisex routines.

How do I incorporate serums, beard oils, or face masks with micro-needling?

 Apply serums immediately after stamping for 80-90% better absorption—our peptide or vitamin C serums pair perfectly. Use beard oils post-treatment on facial hair areas for hydration and growth. Face masks (like our detoxifying clay) are great 24-48 hours later for soothing. Avoid actives like retinol for 3-5 days post-use.

Safety & Hygiene

Is at-home microneedling safe for all skin types and genders?

Absolutely—our tools and products are unisex, cruelty-free, and formulated for all skin tones and types, including sensitive. Shorter needles (under 0.5mm) are gentle for daily enhancement. However, avoid if you have active acne, eczema, open wounds, or are pregnant/breastfeeding. Patch test products and consult a doctor for blood-thinning meds or immune conditions.

How do I clean and maintain my Derma Stamp or Derma Pen?

 Hygiene is key to prevent infection. Soak in our 70% Isopropyl Alcohol Solution for 5-10 minutes before/after each use, then air-dry on a clean towel. Replace cartridges every 3-5 sessions (or sooner for deeper needles). Store in the protective case away from moisture. Never share tools.

What are the potential side effects or downtime?

Mild redness, pinpoint bleeding, or swelling may occur for 24-48 hours—think of it as a gentle workout for your skin. Full flaking resolves in 3-7 days. No major downtime; makeup can be worn after 24 hours with SPF. Deeper treatments (1mm+) may cause bruising; start slow.

Who shouldn't use these products?

Those with clotting disorders, uncontrolled diabetes, active infections, or keloid scarring should consult a professional first. Not recommended for under 18s or during pregnancy without medical advice.

Treatment Frequency & Results

How often should I use the Bio Needle Derma Stamp?

For skin texture/serum boost: Weekly with 0.25mm. For scars or regrowth: Every 4-6 weeks with 0.5-1.5mm, allowing full healing. Our Derma Pen (coming soon) follows similar guidelines but offers motorized precision for faster sessions.

When will I see results?

 Initial glow from better absorption in days; collagen buildup and regrowth in 4-6 weeks with consistent use (3-6 sessions). Pair with our serums for optimal unisex results—track progress with photos!

What needle length should I choose?

• 0.25-0.5mm: Daily/weekly for product infusion, mild texture.
• 0.5-1.0mm: Bi-weekly for pores, light scars, hair/beard stimulation.
• 1.0-1.5mm: Monthly for deeper concerns (professional guidance advised). Always start shallow.

Shipping, Returns & More

Do you ship worldwide?

Yes, We do.

What’s your return policy?

 30-day satisfaction guarantee: Unopened products returnable for full refund. Opened tools/serums eligible for exchange if defective. Contact us within 7 days for hassle-free processing—your confidence is our priority.

Are your products cruelty-free and unisex?

Yes! All Refled items are paraben-free, vegan where possible, and ethically sourced for everyone—men, women, non-binary. Made with clean, sustainable ingredients to support inclusive beauty.

Do you offer bundles or subscriptions?

 Yes—try our Derma Stamp + Serum Starter Kit for regrowth routines, or subscribe for 15% off recurring serums/oils. Custom bundles available.